Acceptable use policy

1. Purpose

This policy applies to every service sold by IT Labs India under the name Delhi Hosting. It protects other people on the internet, our data-centre provider's network and our other customers. Breaking it can lead to suspension or the end of your service. See the Terms of service.

2. What is not allowed

• Sending spam, or running a service that helps others send it.
• Phishing, or pages and messages that pretend to be someone else to steal information.
• Malware: hosting it, spreading it or running command-and-control servers for it.
• Botnets.
• Attacking or scanning other people's systems, including denial-of-service attacks.
• Content or activity that is illegal under Indian law.
• Copyright infringement.
• Crypto mining on plans with shared vCPUs.
• Open proxies and open mail relays.
• Anything that breaks the policies of our data-centre provider.

3. Reporting abuse

Write to abuse@it-labs.in. Give the address or domain concerned, what you saw, the date and time, and any log lines or headers that help.

4. How fast we act

• We act on abuse reports within 24 hours.
• For child sexual abuse material and terrorist content, we act within 1 hour.

For serious abuse we may suspend a server at once, without notice, and we may pass information to the authorities where the law requires it.

5. Contact

Abuse: abuse@it-labs.in. Other questions: sales@it-labs.in.