Terms of service

1. Who we are

Delhi Hosting is operated by IT Labs India, Plot No 47, G/F, B-1, Sewak Park, West Delhi, New Delhi, Delhi 110059, India. In these terms, "we" and "us" mean IT Labs India, and "you" means the customer who orders from us. You can write to us at sales@it-labs.in or, for support, support@it-labs.in.

2. What we sell

• Cloud servers, self-managed or managed.
• Domain registration.
• Business email.
• WordPress hosting.

Cloud servers run in Hetzner Online data centres in Germany, Finland, Singapore and the USA. The plan you order shows the locations available for it.

3. How an order works

1. You send an enquiry through the enquiry form.
2. We confirm the price in writing.
3. We verify you as a customer. See Customer verification.
4. You pay in advance.
5. We set up the service within one working day after payment and verification.

An order is accepted only when we have confirmed the price and you have paid. No payment is taken on the website yet.

4. Prices, billing and GST

Prices are in Indian rupees (INR). Services are billed monthly, in advance. 18% GST is added to every price. IT Labs India issues the GST invoice and the payment link for each order.

The price we confirm to you in writing is the price that applies to your order.

5. Uptime

Cloud servers carry a 99.9% SLA. This is the SLA of the data-centre provider, and it covers the provider's network and hardware. There is no SLA on our other services: domains, business email and WordPress hosting.

6. Self-managed and managed servers

On a self-managed server you are responsible for the operating system, software, security updates, backups and the data on the server. On a managed plan we do the work that the plan describes. To do that work we may access your server. Your data stays yours.

7. Your duties

• Give us true and complete details, and keep them up to date.
• Keep your passwords and keys safe. You are responsible for what happens under your account.
• Follow our Acceptable use policy.
• Pay on time.

8. Suspension and ending of service

We may suspend or end a service if you break these terms or the Acceptable use policy, if the details you gave us are false, or if the law or our data-centre provider requires it. For the most serious abuse we may suspend a server at once, without notice.

You can cancel at any time. See Cancellation and refunds.

9. Domains

Domain registrations are non-refundable once registered. You must give correct contact details for the domain.

10. Our liability

Cloud servers run on the data-centre provider's network and hardware, and we are not responsible for what their SLA does not cover. On a self-managed server you are responsible for your data and backups. Nothing in these terms limits a liability that the law does not allow us to limit.

11. Privacy

How we handle personal data is described in our Privacy policy.

12. Changes to these terms

We may change these terms. We will publish the new text on this page with a new "Last updated" date.

13. Governing law

These terms are governed by the laws of India. The courts at New Delhi have jurisdiction over any dispute.

14. Contact

IT Labs India, Plot No 47, G/F, B-1, Sewak Park, West Delhi, New Delhi, Delhi 110059, India. Email: sales@it-labs.in. Abuse reports: abuse@it-labs.in.