Help centre
Short, practical guides for your server, your domain and your account. Cannot find what you need? Mail us and we will help.
Getting started
How to order and how set-up works
From enquiry to a running server: send the order form, confirm the price, complete verification, pay in advance and receive access by mail within one working day.
First steps on a new server
Update packages, create a sudo user, turn on the ufw firewall and disable password login once your SSH keys work. A safe checklist for a new server.
Choose a server location: Germany, Finland, Singapore, USA
How to pick the data-centre location for your cloud server by where your users are: Germany, Finland, Singapore or the USA, and why Singapore is nearest to India.
Servers
Connect to your server with SSH keys
Create an ed25519 SSH key on Linux, macOS or Windows, send us the public key only, and log in to your server safely for the first time.
Backups for your server
Who is responsible for backups on self-managed and managed servers, what to back up, how often, and why you must test a restore.
Billing and account
GST invoice: what to expect and how to correct it
How GST works on your Delhi Hosting invoice: 18% GST, the name on the invoice, GSTIN for businesses and how to ask for a corrected invoice.
Customer verification (KYC): what we ask and why
Why we verify customers before a server is set up, which details we need (name, address, phone, email code, PAN or GSTIN or photo ID) and how it works.
Software projects
How a software project starts
From the first brief to handover: what to send us, how the written quote works, how the build runs in milestones and what support follows.
Software quotes and payment
What a written software quote contains, how you pay IT Labs India by GST invoice and payment link, and how changes in scope are agreed in writing.