Ordering from Delhi Hosting is done by a short enquiry and a mail conversation with us. There is no automatic checkout. This guide shows all steps, so you know what happens next.

Step 1: send the enquiry

Open the order enquiry form. Choose the product or plan, and tell us:

Your name, or your business name as it must be written on the invoice.
Your email address and phone number.
The location you want for a server. If you are not sure, see “Choose a server location”.
For a business: the GSTIN if you have one.
Anything special, such as an operating system, a domain name or an SSH public key.

You can also mail sales@it-labs.in or call us. The form is the easiest way, because it contains all the details we need.

Step 2: we confirm the price

We reply by mail and confirm what you ordered and the price. Prices are in Indian rupees, plus 18% GST. Check the offer. If something is not right, tell us before you pay.

Step 3: verification

We verify every customer. You confirm your email address with a code and send the proof of identity we ask for: PAN or GSTIN for businesses, or a government photo ID for individuals. See “Customer verification (KYC)” for details. You can do this while you wait for the price, so reply quickly to save time.

Step 4: pay in advance

Our services are paid in advance. Orders, invoices and payment are handled by IT Labs India, the company behind Delhi Hosting: you get a GST invoice from IT Labs India with a link to pay online. We start the set-up after the payment is received and the verification is complete. You get an invoice with GST. See “GST invoice”.

Step 5: set-up

We set up the server within one working day after payment and verification.

Step 6: access by mail

We send you the server’s IP address and login by mail. If you gave us an SSH public key, we add it to the server. You can then log in. Next steps:

Read “Connect with SSH keys”.
Follow “First steps on a new server”.
Point your domain to the server. See “Point a domain to your server”.

If something is missing

If your documents are unclear or the payment cannot be matched with the order, we ask you by mail. The set-up time starts again from the moment everything is complete. Mail support@it-labs.in with your name and the order details if you did not hear from us.

How to order and how set-up works